Refund & Returns Policy – Fox Paw Farm Market
We want you to love every product you purchase from us. Because our items are handcrafted in small batches — often perishable or seasonal — our refund and return guidelines vary by product type.
Perishable & Food Products
- Due to the nature of fresh, perishable goods (honey, maple syrup, baked goods, eggs, produce, etc.), we cannot accept returns once the product has left our farm or been shipped.
- If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with your order number and photos so we can make it right.
Bath, Body & Non‑Perishable Goods
- Unused, unopened items (such as soaps, balms, or packaged goods) may be returned within 14 days of purchase for a refund or exchange.
- Buyer is responsible for return shipping unless the item arrived damaged or defective.
How to Request a Refund or Exchange
- Email us at [email protected] with your order number, product details, and reason for return.
- Include clear photos if the product was damaged in transit.
- We’ll respond within 2 business days with the next steps.
Refund Processing
- Approved refunds will be issued to your original payment method within 5–7 business days after we receive and inspect the returned item (if applicable).
- Shipping costs are non‑refundable unless the return is due to our error.
Our Promise
We stand behind the quality of our farm‑crafted products. If something isn’t right, we’ll work with you to find a fair solution — whether that’s a replacement, store credit, or refund.